The Ravelco Anti Theft Device is guaranteed for life to the original owner when installed by an authorized Ravelco installer. Ravelco Anti Theft Device, Inc. ("Ravelco") warrants that its products are free from defects in materials and workmanship. Subject to the conditions and limitations set forth below, Ravelco will, at its option, either repair or replace any part of its products that prove defective. Repaired parts or replacement products will be provided by Ravelco on an exchange basis, and will be new. This warranty does not cover any damage to this product that results from accident, abuse, misuse, natural or personal disaster, or any unauthorized disassembly, repair, or modification.
Warranty Claim Procedures and Requirements
To obtain warranty service, you may contact Ravelco of DFW, or you may contact Ravelco Anti Theft Device World Headquarters directly at 281-341-6222. Please have your plug number and original sales invoice available, as well as a detailed description of the problem you are experiencing. You must also include proof of the date of original retail purchase as evidence that the product is within the applicable warranty terms.
THE FOREGOING IS THE COMPLETE WARRANTY FOR RAVELCO PRODUCTS AND SUPERSEDES ALL OTHER WARRANTIES AND REPRESENTATIONS, WHETHER ORAL OR WRITTEN. EXCEPT AS EXPRESSLY SET FORTH ABOVE, NO OTHER WARRANTIES ARE MADE WITH RESPECT TO RAVELCO PRODUCTS AND RAVELCO EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED HEREIN, INCLUDING, TO THE EXTENT PERMITTED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT WILL RAVELCO BE LIABLE TO THE PURCHASER OR TO THE USER OF A RAVELCO PRODUCT FOR ANY DAMAGES, EXPENSES, LOST REVENUES, LOST SAVINGS, LOST PROFITS, OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE PURCHASE, USE OR INABILITY TO USE THE RAVELCO PRODUCT, EVEN IF RAVELCO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. MOREOVER, IN NO EVENT WILL RAVELCO BE LIABLE FOR FAILURES CAUSED BY OPERATOR ABUSE OR NEGLECT, FAILURES RESULTING FROM UNAUTHORIZED REPAIRS OR ADJUSTMENTS, REIMBURSEMENT FOR ANY DOWNTIME, REIMBURSEMENT FOR RENTALS, DAMAGE DUE TO ACCIDENT OR MISUSE, OR REIMBURSEMENT FOR ANY TRAVEL OR TOWING.
You want to upgrade your vehicle with aftermarket equipment, but you’re worried about putting the vehicle’s warranty at risk. It’s no wonder. How many times have you heard someone at a automobile dealership say that unless the dealer installs your aftermarket equipment you will automatically void your new car warranty? This common misconception has been repeated often enough to be widely believed – though it is a myth and completely false.
Dealers don’t like warranty work, because it pays less than normal repair work. By promoting the myth that aftermarket equipment automatically voids warranties, some dealers avoid such low-paying work. Instead, they attempt to charge customers the prime service rate for work which is rightfully done under warranty.
Most vehicle owners are not aware they are protected by federal law: the Magnuson-Moss Warranty – Federal Trade Commission Improvement Act of 1975. Under the Magnuson-Moss Act, aftermarket equipment which improves performance does not void a vehicle manufacturer’s original warranty, unless the warranty clearly and conspicuously states that aftermarket equipment voids the warranty. Most states have warranty statutes, as well. Which provide further protections for vehicle owners.
In other words, that means a dealer can’t wiggle out of his legal warranty obligation merely because you install aftermarket equipment. To find out if any aftermarket equipment automatically voids your vehicle’s warranty, check the owner’s manual. It is likely the language you are looking for appears under a heading such as “What Is Not Covered” Although the language seems negative, remember your vehicle manufacturer is simply saying he does not cover the aftermarket products themselves. He is not saying that the products would void the vehicle warranty.
VEHICLE DEALERS OBLIGATIONS:
Suppose your modified vehicle needs repairs while still under warranty. Without analyzing the true cause of the problem, the dealer attempts to deny warranty coverage. He made his decision simply based on the fact that you’ve installed aftermarket equipment – a convenient way to dodge low-paying warranty work.
An example of how ridiculous this can get is the man who was denied warranty coverage by a dealer on his power door locks, because he had improved his exhaust system! Sounds nuts? It really happened – because that man did not know his rights and challenge the dealer’s decision.
Fact: A dealer must prove – not just say – that aftermarket equipment caused the need for repairs before he can deny warranty coverage on that basis.
Point out to the dealer the provision of the Magnuson-Moss Act- Require that he explain to you how the aftermarket equipment caused the problem. If he can’t – or his explanation sounds questionable – it is your legal right to demand he comply with the warranty.
Fact: If you are still being unfairly denied warranty coverage, there is recourse. The Federal Trade Commission, which administers the Magnuson-Moss Act, monitors compliance with warranty issues. Direct complaints to the FTC at (202) 326-3128.
Under the Magnuson-Moss Warranty
Improvement Act, a vehicle manufacturer may not make its vehicle warranty
conditional on the use of any brand of anti-theft device unless the manufacturer
provides the anti-theft device free of charge or the Federal Trade Commission
(FTC) has specifically published that only the vehicle manufacturer’s product
may be used. To challenge a false claim, ask the person to put it in writing, or
request the vehicle manufacturer’s security system free of charge. If you are
charged for the anti-theft device, or they refuse to give you a written
statement, this is a violation of Federal law.
Actual Language of the Act:
No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer’s using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade, or corporate name; except that the prohibition of this sub-section may be waived by the Commission if:
the warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and
the Commission finds that such a waiver is in the public interest.
The district courts of the United States shall have jurisdiction of any action brought by the Attorney General (in his capacity as such), or by the Commission by any of its attorneys designated by it for such purpose, to restrain (A) any warrantor from making a deceptive warranty with respect to a consumer product, or (B) any person from failing to comply with any requirement imposed on such person or pursuant to this chapter or from violating any prohibition contained in this chapter.